Cancellation policy.

At GeoAventuras PR LLC, we understand plans can change, and we strive to accommodate our customers while ensuring the best experience for everyone involved. 

Please review our cancellation policy below before making any bookings:

  1. Cancellations made seven days or more before the tour departure will receive a 100% refund.

  2. Cancellations made within three to six days will receive a 75% refund.

  3. Cancellations made within 48 hours will receive a 50% refund.

  4. NO REFUNDS will be permitted within 24 hours of the scheduled departure to ensure availability for other clients.

  5. Booking Modifications and Alternatives. Customers have the option to:

    1. Change the date of the tour, subject to availability.

    2. Convert the booking into store credit for future occasions.

    3. Transfer the booking to a friend or family member visiting the island.

  6. Weather-Related Cancellations. In the event of adverse weather where it is unsafe to conduct tours in the rivers, GeoAventuras PR LLC reserves the right to choose to cancel or reschedule. 

    1. If a tour is canceled due to weather deemed unsafe by our team, customers will receive a full refund. Please note: Refunds will be processed within 1-2 weeks. Requests for cancellations, changes, or rescheduling via email to info@geoaventuraspr.com.

    2. Alternatively, we can also offer the option to reschedule the tour for another day based on availability.

  7. Third-party bookings. If a tour is booked through a third-party company, any claims or refunds are subject to the terms and conditions set by the third-party platform or company, and GeoAventuras PR LLC is not liable for such claims or refunds.

  8. GeoAventuras PR LLC reserves the right to update or modify this policy as necessary, with any changes being communicated in advance.

We appreciate your understanding and cooperation in adhering to our cancellation policy.